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Privacy Policy

247Chatbot.io – Privacy Policy

Effective Date: June 23, 2025

1. Introduction

This Privacy Policy outlines how 247Chatbot.io ("we", "our", "us") collects, uses, and protects your personal information when you interact with our website, platform, tools, and services.
We are committed to protecting your privacy and ensuring compliance with global data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable standards.

2. Information We Collect

We collect the following categories of information to deliver and improve our services:

a. Account Information

  • Full Name

  • Email Address

  • Company Name

  • Phone Number

  • Billing Information (processed securely via Stripe)

b. Usage Data

  • IP Address

  • Browser Type

  • Device Type

  • Operating System

  • Pages visited and actions taken on our platform

c. Chatbot Interactions

  • End-user questions and AI-generated responses

  • Uploaded content such as PDFs, knowledge base links, or documents

  • Chat history logs for analysis and customer support

d. Integrations

  • Calendar information (e.g., Calendly, TidyCal)

  • Platform configurations (e.g., WordPress, Shopify, and other supported platforms)

3. How We Use Your Information

Your data is used to:

  • Provide, operate, and improve our services

  • Personalize and enhance user experience

  • Securely process payments

  • Train AI models and tailor responses

  • Send service-related updates and communications

  • Respond to customer support requests

  • Detect, prevent, and investigate fraud or misuse

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Payment processors (e.g., Stripe)

  • Cloud hosting services (e.g., Firebase, AWS)

  • Analytics tools (e.g., Google Analytics)

  • Platform integrations, only with your authorization

  • Law enforcement, if required by law

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate and identify users

  • Monitor and analyze platform usage

  • Store user preferences

  • Improve performance and functionality

You can control or disable cookies via your browser settings.

6. Data Retention

We retain your personal data for as long as your account remains active or as necessary to:

  • Fulfill legal and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

7. Data Security

We implement industry-standard security measures, including:

  • SSL encryption for data in transit

  • Secure, encrypted storage for data at rest

  • Strict access control policies

  • Routine security audits and reviews

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections, updates, or deletions

  • Withdraw your consent to data processing

  • Object to certain processing activities

  • Request a copy of your data in a portable format

To exercise these rights, contact us at: support@247chatbot.io

9. Third-Party Services

We integrate with third-party platforms, including:

  • Stripe (payment processing)

  • Google Analytics (site tracking)

  • Calendly / TidyCal (scheduling)

  • WordPress, Shopify, Wix, and other website platforms

Please review the privacy policies of these third parties to understand their data handling practices.

10. International Data Transfers

Your information may be processed or stored outside of your country of residence. We implement appropriate safeguards, including Standard Contractual Clauses, to ensure your data is protected in compliance with applicable laws.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors. If we become aware of such data collection, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you via email or dashboard notification.
Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

Thank you for trusting 247Chatbot.io to power your conversational experiences. Your privacy matters to us.